SCANDIA Poin Membership

1. Membership Identification

The system will verify the customer's membership status based on their phone number through SCANDIA Indonesia WhatsApp. If the phone number is already registered, the customer can proceed to access member services. If the phone number is not registered, the customer will be directed to register as a SCANDIA Poin member.

2. Eligible Transactions

Points are awarded for retail transactions processed through the cashier at SCANDIA Stores. Transactions made under Business-to-Business (B2B), Business-to-Government (B2G), or bulk purchase schemes are not eligible to earn Points.

3. Earning Points

For every Rp100,000 spent, members will earn 2,500 Points. Points will be automatically credited to the Member's account once the transaction at a SCANDIA Store has been successfully processed.

4. Redeeming Points

Points can be used as a payment method at SCANDIA Stores. 1 Point = 1 Indonesian Rupiah (IDR).

SCANDIA reserves the right to change the Point conversion value and redemption mechanism from time to time, with prior notice to members.

5. Point Usage History

Members can view their Point balance and Point usage history through the Check Poin menu.

6. Point Validity Period

Points are valid for 1 year from the date the Points are earned.

Expired Points will automatically become invalid and cannot be used, restored, or redeemed.

7. Reporting Point Discrepancies

If Points have not been credited to the Member's account within 1 × 24 hours after an eligible transaction, the Member may report the issue through SCANDIA's official customer service by providing valid proof of transaction.

8. Point Deduction for Returned Transactions

In the event of a product return, the Points earned from the corresponding purchase transaction will be automatically deducted from the Member's account.